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Frequenty Asked Questions


Are your products guaranteed to fit?

For your convenience, we have a size chart available for all our products. Some merchandise dimensions may vary from the averages in the charts as well, so we cannot guarantee that any particular item will fit according to our sizing charts.

If you have any questions about the sizing of a product, please contact us! We offer a no-hassle return policy on most of our products, so if you do happen to purchase the wrong size you may simply return any non-customized item in its original condition for an exchange or refund!

Please note that all sales of customized items are final. We encourage you to visit our returns page for more details.

Am I guaranteed to receive every item in my order?

If the item appears on our website, then it should be available for shipping. Unfortunately, we cannot guarantee that every item you request in your order will be available at the time we process your order. We update our inventory levels several times a day, but it is possible that an item will appear to be available after it has sold out. Please accept our apologies in advance if we are unable to complete your order due to a stock issue.

We will notify you by phone or email if an item in your order is no longer available. Any remaining items in your order will be processed as described below. Please contact us if you do not receive a second confirmation email within five days of ordering. We can help you make an alternate. selection. Thank you for your understanding.

Can I make changes to or cancel my order once it’s been placed?

Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or changes in quantities for your beauty haul. As ZoneClothingApparel is not liable for replacements or refunds for parcels that have been delivered to the incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!


For further inquiries, please contact our Customer Service Team via email: [email protected] with the subject ‘Order Support’

Delivery Guarantee?

Sometimes your delivery may be lost due to reasons out of our control such as issues with the postal services we use. In these special circumstances, if your package is lost, and or seized by customs or our postal services, we will resend your order free of charge.

Do you process orders during public holidays?

While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.

How can I track my order?

As soon as your order send out, you will receive an e-mail with your tracking number.
You can use the tracking number to track your order here.

How are customized orders processed?

Custom; or made-to-order merchandise is available for immediate purchase, but the in-house processing time depends on our current order volume. This includes items customized with names, numbers, or badges.

You will receive a second confirmation email with the status of your order. Selecting express delivery will shorten the shipping time but does not affect the in-house processing time.

All of the available in-stock merchandise in your order is held at our warehouse until the custom merchandise is ready to ship. All sales are final on customized items!

How should I launder my soccer apparel?
  1. Always check the laundering instructions on the items for special care instructions. Most apparel includes specific laundering instructions that should be followed closely to minimize stress on the fabric.
  2. Follow the laundering instructions as stated on the tags. We have seen apparel last for years when the laundering directions are followed correctly during each laundering. Usually, most sports apparel requires a cold water wash to reduce fading.
  3. To better protect printed apparel during washing, turn apparel inside-out to protect appliquéd names, numbers, badges, and other insignia.
  4. Allow professionals to add customizations. Although many resources are available for adding numbers and letters yourself, it is always best to customize your apparel using a professional monogramming service. We offer professional-grade customizations that will allow you to add customized prints to your apparel.
  5. Hang or lay flat to dry your apparel since the heat and agitation from tumble dryers can shrink fabric and damage appliqués. Many directions recommend “tumble dry low,” but you can make your apparel last even longer with gentle treatment. Most lightweight sports apparel dries very quickly with hang drying.
  6. Do not iron logos and patches. The intense heat can scorch the fabric and destroy the appliqués on your apparel.
  7. In general, we recommend hand-washing with a mild detergent and air drying.
My order is preparing to ship/ in transit, what does that mean?

Hang tight! Your order has been packed and has left ZoneClothingApparel‘s warehouse! At this stage, you’ll receive an email update from us that will contain a Tracking Number for your parcel. Please give us about 72 hours for your tracking to be live.

What if my payment has failed?

There may be several reasons why payment for an order has failed. Reach out to our Customer Service Team via email: [email protected] with the subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can)

What should I do if my package is lost or damaged in transit?

Please accept our apologies if the carrier did not deliver your order promptly and in good condition. If you did not receive your order, we ask that you check around your property, in your mailbox, and with your neighbors to make sure that the order is not at your location.

Just contact us if you are certain that the item was not delivered or if your item arrived damaged. We will file a claim with the carrier and repair, replace, or refund your purchase as efficiently as possible.

You may use the enclosed returns shipping label at no additional charge if you need to return a damaged item.

What are your delivery options and how long is shipping?

Location

Delivery Time Frames

The U.S. & Canada

11 – 15 working days

Rest of The World

15 – 20 working days

Notes:

  • Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
  • Delivery is only available on weekdays (excluding Public Holidays).
What is the return process? / how do I return an online purchase?

You can get in touch with our Customer Service by emailing:  [email protected]  and include the following details in your inquiry:

– Order Number,

– Name of the Item, and

– Reason for return

What is the return and exchange policy?

ZoneClothingApparel allows for returns and exchanges if you’ve changed your mind about a product. 

All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of the order, subject to the following terms and conditions:

– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked, and not defaced in any manner.

– Items purchased as part of a set or a multi-item pack must be returned as a whole set.

– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

– For online orders, shipping costs associated with the return of the product will not be covered by ZoneClothingApparel.

– Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.

Met all the requirements? You can contact our Customer Service Team by email: [email protected] with the subject ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.

What if my item was missing, incorrect, damaged, or faulty?

We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email: [email protected] with the subject ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.

Please also include the following details in your form:

– Image of the Item/Parcel(s) received

– Name of Item

– Order Number

Please do not dispose of or throw away any of the items you’re writing in about! We may arrange to collect the product.

Where is my order confirmation number?

An order confirmation number is only generated for online orders – once you’ve successfully placed your order online, you will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team via email: [email protected] with the subject ‘Order Checking’

Why does my order status show ‘payment pending’?

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn’t get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: [email protected] with the subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!

Paid but the order status has not been updated after 24 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: [email protected] with the subject ‘Order Whereabouts’ as the concern.

Why is there a delay in delivery?

Due to a high volume of orders and the precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order.

Why are the jerseys so much cheaper than the ones I can find in other stores?

Our products are much cheaper than other retailers as we ship your product directly from the original manufacturers. By selling our jerseys solely online, we are able to price so aggressively, as we have completely cut out

-The Middle Man

-Rent and Utilities

-Employee Overhead

allowing us to keep our products very affordable and economical.

Why can’t I find my size?

If your size does not appear on the scroll-down menu, then we are out of that particular size. Due to customer requests, we are working to expand the number of XXL and larger items. We would love to carry everything in all sizes, but unfortunately, many items are not offered in larger sizes. All sizes we currently have are listed on our website. Please check our website again soon as we often are able to restock sold-out sizes.

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